Covers service requests from both emails and app
E-mails become automatic work orders.
Seamlessly create tickets however you receive requests, whether by phone or text.
Block cuts handling time to 1/2 by connecting vendors and tenants directly.
On the same page
Everybody is on the same page with Block: one space everyone can go to check the latest status update on work orders.
No more typing
No more need for words: simply tap and click to communicate through Block's pre-set questions, answers, and scheduling features.
Sometimes, images are not enough. With Block, you can upload videos - so you can understand how urgent that water leakage problem is.
The more time you have, the happier you will become. Enjoy the extra time.
How it works
Tenant submits a request via phone.
PM invites a vendor into the conversation.
Everybody communicates in one place.
Problems get solved in the fastest manner.
Auto ticket creation from email
Whatever communication coming in (email, phone call, text or something else), we can grab the communication and create a ticket. You won't have to remind tenants to use a mobile app to submit the work order request.
Assign requests to Vendors
You can assign vendors, supers, and others who can fix the issues ASAP - and let them fix the problem while you monitor the flow. Simply enter their email or phone number. Block will remember your go-to vendors.
New design to manage your tasks
Based on experience, we have designed a new interface for property managers to organize not only work orders but also tasks to assign, follow up, and complete.
Stay organized, and prioritize urgency
Tracking "Open" and "Closed" requests is not enough. Ongoing water leakage is way more serious than changing light bulbs... We get it! We have a special arrangement for those urgent matters.